Delivery terms

DPD Pickup

All DPD parcel lockers and parcel shops are in easily accessible places. Receiving parcels is quick and convenient. When the parcel has reached the DPD Pickup point, the receiver will be sent a notification by text or e-mail. The parcel can be picked up at a time convenient for you. The parcel is accessible both at parcel shops and parcel lockers with a PIN code, as well as at parcel shops with the presentation of an identity document (passport, ID card or driving licence). The parcel will be stored at the Pickup point for seven calendar days. On the third day of storage the receiver will be sent a reminder, and on the seventh day the parcel will be returned to the sender. You can familiarise yourself with the locations for pickup points HERE. Additional information on ordering parcels to a DPD Pickup point can be found HERE.

Itella SmartPOST parcel machines

SmartPOST parcel machines could be called “self-service post offices”. Parcel machines are located in shopping centres, so you can send or receive packages while running your everyday tasks. All of SmartPOST’s parcel machines are located in inner areas of shopping centres, which means that the parcels have year-round protection from possible weather-related issues caused by cold, heat or humidity. As soon as the parcel arrives at the destination terminal, you will receive a text message with a code to receive your parcel. Once you enter the code on the screen of the parcel terminal, the locker door will open automatically. The parcels take 1-2 days from dispatch to arrive at parcel machines, depending on the location of the terminal. You can familiarise yourself with the locations for parcel machines HERE. Additional information on ordering parcels to a SmartPOST machine can be found HERE.

Omniva parcel machines

Omniva parcel machines are a fast and convenient parcel service for both the recipient as the sender. Parcel machines can be found in 40 cities and towns across Estonia. Unique outdoor parcel machines are located by shopping centres and these can be accessed by car, on foot, as well as by public transport. Parcel machines are open around the clock, so you can choose a suitable time for you to pick up your package. The locations of these machines are chosen based on accessibility. They are safe, equipped with security devices and it takes just 15 seconds to pick up a parcel. The route of your parcel can be tracked online. You can familiarise yourself with the locations for parcel machines HERE. Additional information on ordering parcels to a Omniva machine can be found HERE.

DPD courier

DPD courier service enables you to have your parcel delivered by courier to your home or office at a time convenient for you. On the morning of the delivery you will receive a text message with information about the arrival time of the parcel with 1-hour accuracy. In the self-service section on the DPD website you can track the parcel route, as well as change the time and place of delivery. Additional information on ordering parcels via a DPD courier can be found HERE.

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